9th Annual Biomarkers Congress
14th Annual Mayo Clinic Conference on Quality, Safety and Service, A focus on Human Fa ctors and Medical Error
Mayo Clinic, Phillips Hall
Harold W. Siebens Medical Education Building, Mayo Clinic
Rochester, Minnesota
http://www.mayo.edu/pmts/mc1100-mc1199/mc1128-13.pdf
14th Annual Mayo Clinic Conference on Quality, Safety and Service A focus on Human Fa ctors and Medical Error
Mayo Clinic College Of Medicine

Schedule of Presentations:

Tuesday, September 29, 2009
06:00:00 Registration and Breakfast
07:00:00 Safety at the Sharp End – How Human Factors Has Changed My Life Thoralf M M Sundt
08:00:00 Human Factors in Health Care: An International Perspective Sarah Parker
09:00:00 Opening Remarks & Introductions Shirley A. Weis
09:15:00 KEYNOTE PRESENTATION Why Hospitals Should Fly John J. Nance
11:15:00 Anatomy of a High Reliability Organization Kathleen M. Sutcliffe
12:00:00 Storyboard Presentations
13:30:00 Quality & Safety Viewed Through the Prism of Professionalism Paul S. Mueller, Michael D. Brennan
14:15:00 Patient Experience: A Strategic Differentiation M. Bridget Duffy
15:00:00 Refreshment Break
15:15:00 Cultural Changes for Patient Safety Charles L. Bosk
16:30:00 Adjourn
Wednesday, September 30, 2009
07:00:00 Storyboard Presentations Breakfast
09:00:00 Choose One: Patient Outcomes Track
09:10:00 Enhancing R.N./M.D. Collaboration Through Simulation Training Eric J. Dozois
09:15:00 Safety/Human Factors Track
09:15:00 Microbiologic Swabs: A New Tool for Hand Hygience Robert R. Cima
09:15:00 Primary Hip & Knee Arthroplasty : A Consistent Team Approach Mark W Pagnano
09:15:00 Patient-Family Centered Care
09:15:00 Teamwork is REAL: An Overview G. Richard Locke
09:15:00 Establishing, Examining & Enhancing Non-Technical Skills in the Operating Theatre Sarah Parker
09:15:00 Eliminating Central Line Infections in the PICU Edward G. Seferian
09:15:00 Safety Evolution in Anesthesiology Thomas N. Spackman
09:15:00 Service Track
09:15:00 Provider-Patient Communications Program: 1000 Providers Strong J. Alan Fleischmann
09:15:00 Optimizing Prenatal Care Delivery in Low-Risk Obstetrics Patients Travis C. Paul
09:15:00 Transparency: Through Their Eyes Luanne Lentz
09:15:00 Patient & Family Advisory Councils (PFAC): The Power of Harmony. What is it & why have a PFAC? Ann Gosack, Mark Lamkin, Robert O. Bender, Farris K. Timimi, David L. Hayes
09:15:00 Nursing Bedside Handoff: Evaluating a Practice Change Nicole L. Schneider, Stephanie J. Kuchera
09:15:00 All Patients, All the Time – VTE-P Jenna Lovely
10:30:00 Refreshment Break
10:45:00 Choose One: Patient Outcomes Track
10:45:00 Transition from Intravenous to Subcutaneous Insulin in Cardiovascular Surgery Patients Sarah A. Reiland
10:45:00 Austin Medical Center Lab Gets LEAN to Increase Productivity Justin A. Sherman
10:45:00 Service Track
10:45:00 Improving Compliance with Isolation Precautions Debra K. Apenhorst
10:45:00 Safety/Human Factors Track
10:45:00 Patient-Family Centered Care
10:45:00 Mayo Clinic Service Collaborative: Collaborating to Excel Kimberly K. Illg, Patricia E. Dahl
10:45:00 Patient & Family Advisory Councils (PFAC): Building the Choir – How to Begin & Sustain a PFAC Guy Havelick, Gary Harmon, Lori Kirkland, Farris K. Timimi, Shalini Prabhakar, Lorraine D. Uthke, G. Richard Locke
10:45:00 Teamwork Training for Leaders: Train-the-Trainer Model William J. Maples
10:45:00 Team Steps: Implementation in Emergency Medicine Nicola E. Schiebel
10:45:00 Using Simulation to Make a Complex Team Task Safer James J. Lynch, Harold M. Burkhart
10:45:00 MCB CT Efficiency in Arizona Shirley Loprino
10:45:00 Impact on Door-to-Balloon Time : Integrating Pre-Hospital ECG’s into Systems of Care M. Chris Bjerke
12:00:00 Storyboard Session Lunch
13:00:00 Safety/Human Factors Track
13:00:00 Patient & Family Advisory Councils (PFAC): The Power of Harmony. What is it & why have a PFAC? : Patient-Family Centered Care Ann Gosack, Mark Lamkin, Jennifer Fisher, Robert O. Bender, Farris K. Timimi, Ashley Hayes,
13:00:00 Learning from Every Death Jeanne Huddleston
13:00:00 Choose One: Patient Outcomes Track
13:00:00 Team Building Through Relationship-Centered Skills William J. Maples
13:00:00 Understanding & Implementing Patient Satisfaction: PRC Laurie L. Wilshusen
13:00:00 Patient-Family Centered Care
13:00:00 Teamwork is REAL: Reflective Listening Nickijo L. Hager, J. Alan Fleischmann
13:00:00 Service Track
13:00:00 Safety/Human Factors Track
13:00:00 Get the Results You Need and Outcomes Your Patients Deserve Anantha Kollengode, Molly B. Cain, Tonia M. Lauer
14:00:00 Patient Outcomes Track
14:00:00 Mayo & Medical Specialty Boards: Pioneers to Transform Health Care Education to Continuous Professional Development Henry H. Ting, Richard A Berger
15:15:00 Service Track
15:15:00 Safety/Human Factors Track
15:15:00 Service Track
15:15:00 Patient & Family Advisory Councils (PFAC): Building the Choir – How to Begin & Sustain a PFAC Guy Havelick, Gary Harmon, Lori Kirkland, Farris K. Timimi, Shalini Prabhakar, Lorraine D. Uthke, G. Richard Locke
15:15:00 Teamwork is REAL: SBAR & I Need a Little Clarity Nickijo L. Hager, J. Alan Fleischmann
15:15:00 Teamwork is REAL: SBAR & I Need a Little Clarity J. Alan Fleischmann, Nickijo L. Hager
15:15:00 Safety/Human Factors Track
15:15:00 How to Stimulate Creativity to Improve Safety & Quality Diane K. Olson
15:15:00 The Curious Case of Mrs. Q: Putting Safety into a Practical Curriculum Jamie S. Newman
15:15:00 Patient-Family Centered Care
15:15:00 The Curious Case of Mrs. Q: Putting Safety into a Practical Curriculum Jamie S. Newman
15:15:00 Patient-Family Centered Care
15:15:00 Patient & Family Advisory Councils (PFAC): Building the Choir – How to Begin & Sustain a PFAC Guy Havelick, Gary Harmon, Lori Kirkland, Farris K. Timimi, Shalini Prabhakar, Lorraine D. Uthke, G. Richard Locke
16:30:00 End of the Day 2
16:30:00 Adjourn
4th Annual Pharma R&D Asia Congress
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